Terms, Termination and Cancellation Policy
Cancellation and Termination by Either Party
This Agreement operates on a month-to-month basis. Either the Client or Clark Quality
Cleaning Services LLC (“Service Provider”) may cancel or terminate this Agreement by
providing at least seven (7) calendar days’ written notice to the other party. Written notice must
clearly state the intention to cancel or terminate the Agreement and the requested effective
date.
Cancellation of Scheduled Cleaning Services
The Client is responsible for notifying the Service Provider as soon as reasonably possible of
any request to cancel or reschedule an individual cleaning appointment. Requests should be
submitted at least twenty-four (24) hours before the scheduled service whenever reasonably
possible. The Service Provider may accommodate rescheduling requests based on availability.
Cancellation of an individual appointment does not automatically terminate this Agreement.
Payments, Outstanding Balances, and Refunds
All payments made under this Agreement are final and non-refundable, except as otherwise
required by applicable law. Cancellation, early termination, missed appointments, or failure to
utilize contracted services does not entitle the Client to a refund of payments already received.
The Client remains responsible for all outstanding amounts owed for services performed,
applicable contractual charges, and other payment obligations accrued through the effective
termination date. Any unpaid balance remains due according to the payment terms of this
Agreement.
Immediate Termination by the Service Provider
Notwithstanding the seven (7) calendar days’ written notice requirement, the Service Provider
reserves the right to suspend or terminate services immediately when permitted under this
Agreement, including in the event of:
• Nonpayment or materially overdue payments;
• Unsafe or hazardous working conditions;
• A material breach of this Agreement; or
• Circumstances that make continued service unreasonable or unsafe.
Where appropriate and legally required, notice or an opportunity to remedy the issue will be
provided before termination.
Client Obligations Upon Cancellation
Upon cancellation or termination, the Client shall provide any outstanding payments owed under
this Agreement and cooperate in resolving any remaining scheduling, access, or service-related
matters. Termination does not eliminate obligations or liabilities that arose before the effective
termination date.
Written Notice and Disputes
All cancellation and termination notices must be provided in writing and delivered to the other
party using a mutually agreed written communication method that reasonably establishes
delivery, such as email or written correspondence.
Any dispute arising from cancellation, termination, outstanding payments, or the interpretation of
this policy shall be handled in accordance with the Arbitration and Dispute Resolution and
Governing Law provisions of this Agreement, subject to applicable law.
Continuing Obligations
Termination or cancellation of this Agreement does not release either party from obligations that
expressly survive termination, including applicable confidentiality, media protection, payment,
and other continuing contractual obligations.
Acknowledgment and Agreement
By signing this Agreement, both parties acknowledge
and agree to the cancellation and termination terms stated herein.
Rate Adjustments
Service Provider reserves the right to adjust pricing after the first three (3) months based on:
● Increased workload;
● Changes in service frequency; and/or
● Market conditions
Client will receive advance notice up to fourteen (14) days of any pricing changes.
No Refund Policy
All payments made under this Agreement are final and non-refundable. By signing this
Agreement, the Client acknowledges and agrees that no refunds will be issued for payments
received, including in the event of cancellation, early termination, or failure to utilize the
contracted services, except as otherwise required by applicable law.
Access, Safety, and Conditions
Client agrees to:
● Provide safe access to the premises;
● Maintain a work environment free of hazards; and
● Inform Service Provider of any dangerous conditions or materials
Service Provider reserves the right to refuse or discontinue services if conditions are deemed
unsafe or beyond the agreed scope
Service Provider agrees to perform services in a professional manner.
However, Service Provider shall not be responsible for:
● Pre-existing damage;
● Normal wear and tears;
● Damage caused by faulty or improper installation of items; and
● Items not properly secured
Any damage caused directly by Service Provider must be reported within twenty-four (24) hours
of service.
Service Provider’s responsibility for damages shall be limited to repair or replacement at fair
market value, at its discretion.
Limitation of Liability
To the fullest extent permitted by law, Service Provider’s total liability for any claim arising out of
this Agreement shall not exceed the total amount paid by Client for services in the thirty (30)
days preceding the claim.
Under no circumstances shall Service Provider be liable for any:
● Indirect damages;
● Incidental damages;
● Consequential damages; and
● Loss of business or profits
Indemnification
Client agrees to indemnify and hold harmless Service Provider from any claims, damages, or
liabilities arising from:
● Unsafe conditions at the premises;
● Client negligence; and
● Failure to disclose hazardous materials or risks
Security and Valuables
Client is responsible for securing all valuables, including:
● Cash
● Electronics
● Confidential or sensitive materials
Service Provider shall not be responsible for the loss or damage of unsecured items.
Confidentiality and Privacy Protection
Clark Quality Cleaning Services LLC (“Service Provider”) recognizes the importance of
protecting the privacy, security, confidential information, and property of all clients. All
photographs, videos, screenshots, audio recordings, digital images, security footage,
documents, computer screens, access systems, keys, security devices, and other visual or
recorded materials obtained, viewed, captured, or accessed in connection with services
performed at a client’s premises shall be treated as confidential, unless otherwise authorized in
writing.
Strict Limitation on Media Use
Any photographs, videos, screenshots, recordings, or other media created or obtained in
connection with the performance of cleaning services may be used solely for legitimate
internal business documentation, service verification, quality control, incident reporting,
or to express authorized promotional materials.
The Service Provider shall not publish, post, distribute, transmit, sell, license, share, reproduce,
or otherwise disclose any such media outside these expressly permitted purposes. Prohibited
uses include, but are not limited to:
● Posting or sharing media on personal or business social media accounts, websites,
online portfolios, or public platforms, except for specifically authorized promotional
materials.
● Sharing media with unauthorized third parties, competitors, friends, family members, or
other individuals.
● Using media for entertainment, personal purposes, commentary, or any purpose
unrelated to the authorized services.
● Disclosing confidential client information, identifying details, private workspaces, security
systems, access codes, documents, computer displays, employees, customers, or
visitors.
● Using client premises, property, logos, names, or identifying features in advertising or
promotional materials without the client’s prior written authorization.
Promotional Materials Require Written Authorization
No photograph, video, screenshot, or other media identifying or reasonably capable of
identifying a client, client location, employee, customer, confidential document, or undisclosed
area may be used in promotional or marketing materials without the client’s prior written
consent. Consent must identify the permitted material and intended use and may be limited by
the client as to platform, duration, audience, or other conditions.
Authorization for promotional use does not constitute permission for unrestricted publication,
resale, redistribution, or any unrelated use.
No Unauthorized Recording or Disclosure
The Service Provider shall not intentionally photograph, record, screenshot, or capture private,
confidential, sensitive, or restricted areas or information except when reasonably necessary to
perform the contracted services, document a legitimate business incident, or comply with
applicable law. Any incidental capture of such information shall be handled confidentially and,
where reasonably practicable, minimized, redacted, or securely deleted.
Storage, Security, and Retention
All authorized media and client-related information shall be maintained using reasonable
safeguards against unauthorized access, disclosure, alteration, copying, or distribution. Access
shall be limited to individuals who have a legitimate business need. Media shall be retained only
for as long as reasonably necessary for the authorized purpose, applicable legal requirements,
or legitimate documentation needs, and shall thereafter be securely deleted or destroyed,
subject to applicable law and any lawful preservation obligation.
Employees, Contractors, and Representatives
The Service Provider shall communicate these restrictions to its employees, subcontractors, and
authorized representatives who may access client premises or related media and shall take
reasonable steps to ensure their compliance. No such individual may use or disclose client-
related media for personal, promotional, or other unauthorized purposes.
Exceptions Required by Law
Nothing in this clause prohibits disclosures required by law, valid court order, or lawful
governmental demand, or disclosures reasonably necessary to obtain legal advice, report
suspected unlawful conduct, respond to an emergency, or enforce contractual rights, provided
that any disclosure is limited to what is reasonably necessary and applicable legal requirements
are followed.
Breach, Remedies, and Enforcement
Unauthorized capture, use, disclosure, publication, or distribution of protected media or
confidential client information may constitute a material breach of the applicable service
agreement. To the extent permitted by law, the affected party may seek appropriate remedies,
including recovery of proven damages, injunctive relief, and other remedies available under the
contract or applicable law. Nothing in this clause guarantees a particular remedy or waives any
legal requirement for obtaining relief.
Survival of Obligations
The confidentiality and restricted-use obligations in this clause shall survive the completion,
expiration, or termination of the cleaning services agreement for as long as the information
remains confidential or protected under applicable law or contract.
Acknowledgment and Agreement
By executing the commercial cleaning services agreement containing this clause, the parties
acknowledge that client privacy, confidential information, and responsible handling of media are
essential conditions of the business relationship and agree to comply with the restrictions stated
herein.
Independent Contractor Status
Service Provider is an independent contractor and is not an employee, partner, or agent of the
Client.
Insurance
Service Provider may carry general liability insurance where applicable. Proof of insurance can
be provided upon request.
Arbitration and Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to this Agreement, including its
interpretation, performance, breach, termination, or payment obligations, shall first be
addressed through good-faith negotiations between the parties. If the dispute cannot be
resolved through negotiation, the parties agree to submit the dispute to binding arbitration in the
State of Texas, in accordance with applicable Texas law and the applicable arbitration rules
agreed upon by the parties or established by the arbitration provider. The arbitrator’s decision
shall be final and binding, subject to any rights of review or challenge permitted by law. The
parties shall share arbitration costs as determined by the arbitrator or applicable law, unless
otherwise agreed in writing. Nothing in this clause shall prevent either party from seeking
temporary or emergency injunctive relief from a court of competent jurisdiction when necessary
to protect its rights pending arbitration. Any matters that cannot legally be resolved through
arbitration shall be handled by a court of competent jurisdiction in Texas.
Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of
Texas.
Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all
prior agreements or discussions.
Any modifications must be made in writing and signed by both parties.